Returns & Refunds

As our products are handmade, we want you to be happy with your purchase. Please check product descriptions, dimensions and colours carefully before placing your order.

For standard, non-personalised items purchased online, you may cancel your order within the applicable statutory cancellation period, subject to the conditions set out in our returns policy and your legal rights.

Damaged or Faulty Items

Every piece is carefully checked and packaged before dispatch. If your order arrives damaged, faulty or not as described, please contact us as soon as possible with your order number and photographs of the item and packaging, where possible.

We will work with you to resolve the issue in accordance with your statutory rights. Depending on the circumstances, this may include a repair, replacement or refund.

Bespoke & Personalised Orders

Bespoke and personalised items made to your specifications are generally exempt from the usual statutory right to cancel simply because you have changed your mind. This does not affect your legal rights if an item is faulty, damaged or not as described.

Please check all personalisation details, including spellings, colours and other requested information, carefully before approving your bespoke order.