Shipping Policy

Last updated: 27 October 2026

Thank you for shopping with Shaz Art Studio. This policy explains how we process and deliver your orders.

Order Processing

Orders are generally processed within 10 business days, excluding weekends and public holidays, unless otherwise stated on the product page.

Orders placed after noon, at weekends or on public holidays may begin processing on the next business day.

You will receive an order confirmation by email. Once your order has been dispatched, we will provide tracking information where available.

Shipping Destinations

We currently deliver to addresses within the United Kingdom only.

Shipping Methods and Delivery Times

Available delivery options and estimated delivery times are shown at checkout. Delivery estimates begin once your order has been dispatched and are not guaranteed. Delays may occur due to carrier issues, adverse weather or other circumstances outside our control.

Some handmade or bespoke items may require additional preparation time. Any applicable processing times will be communicated where relevant.

Shipping Costs

Delivery charges are calculated at checkout according to the applicable shipping rate for your order. The delivery cost will be shown before you complete your purchase.

Different delivery charges may apply to larger or heavier items.

Address Accuracy

Please check your delivery address carefully before placing your order. If you need to correct your address, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been dispatched.

Lost, Damaged or Delayed Orders

If your order arrives damaged, appears to be lost or is significantly delayed, please contact us at shazia_sadiq@hotmail.com with your order number and relevant details. We will investigate and work with the delivery provider where appropriate.

Your statutory rights are not affected.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We may be able to make changes before the order is dispatched, but this cannot be guaranteed.

Cancellation and refund rights depend on the type of item ordered and applicable law. Bespoke or personalised items may be exempt from the usual right to cancel simply because you have changed your mind. This does not affect your rights if an item is faulty, damaged or not as described.

Questions?

For delivery enquiries, please email shazia_sadiq@hotmail.com or use the contact details on our Contact page.